Refund and Returns Policy

At ELIMJ Consulting, we want you to feel confident booking any of our calls, memberships, workshops, or mentorship programmes. This page explains how refunds and cancellations work across our services, so you know exactly where you stand before you buy.

This policy applies to any product or service purchased from ELIMJ Consulting, ELIMJ.CLUB, or ELIMJ Official, whether it is specifically named on this page or not. If you’ve purchased something from us that isn’t listed below, the general terms in this policy still apply to that purchase.

Digital Products and Services

Because our offers are delivered digitally (coaching calls, workshops, memberships, and digital content), please read the terms below carefully before purchasing.

£1 Strategy Call

Your £1 strategy call is a low-cost way to connect with us and explore how we can support your business. As this is a nominal, one-off booking fee, it is non-refundable once the call has taken place. If you need to reschedule, just get in touch at least 24 hours before your appointment and we’ll find a new time that works for you.

AI and Content Creation Workshop (£47)

You can request a refund within 7 days of purchase, provided you have not yet accessed the workshop content. Once you’ve logged in and accessed the materials, the purchase becomes non-refundable, as you’ll have had access to the full value of the workshop.

Done With You Intensives

Our Done With You Intensives involve significant one-to-one preparation, resource creation, and delivery time on our part. Because of this:

• A refund can be requested within 48 hours of booking, provided no preparation work has begun and no session has taken place.
• Once preparation has started or the first session has been delivered, the booking becomes non-refundable.
• If you need to reschedule a session, please give us at least 48 hours’ notice and we’ll happily find a new date.

Memberships (Bronze, Silver, Platinum)

Memberships are billed on a rolling basis (monthly or as agreed at sign-up).

• You can cancel your membership at any time. Cancellation will take effect at the end of your current billing period, and you’ll retain access until then.
• Payments already taken for the current billing period are non-refundable, as they cover access and support already provided.
• There are no cancellation fees. You’re free to leave whenever you choose.

Your Right to Cancel (Cooling-Off Period)

Under UK consumer law, you normally have a 14-day cooling-off period when buying services online. Because our services involve digital content and coaching delivered shortly after purchase, by proceeding with your booking you agree that:

• You are happy for us to begin providing the service before the 14-day period ends, and
• Once the service has started (a call has taken place, or digital content has been accessed), your right to cancel under the cooling-off period no longer applies.

If you haven’t accessed any content or attended any session, you can still cancel within 14 days of purchase for a full refund.

How to Request a Refund

If you believe you’re eligible for a refund under the terms above, please email us at support@elimjconsulting.com with:

• Your name and the email address used for purchase
• The service or product purchased
• The date of purchase
• The reason for your request

We aim to respond within 3 working days and, where a refund is approved, process it within 7 working days to your original payment method.

Faulty or Misrepresented Services

If you feel a service was not delivered as described, or there was a technical issue on our end that prevented you from accessing what you paid for, please contact us straight away. We’ll review your case individually and work with you to put things right, whether that’s a resend, a rescheduled session, or a refund.

Questions

If anything on this page isn’t clear, or you’d like to talk something through before booking, reach out to us at support@elimjconsulting.com. We’re always happy to help.

This policy was last updated on 18/08/2026.